How To Fix Tim Hortons App Errors

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Changes To The Tim Hortons Rewards Program 

Of course, I am happy that Tim Hortons has a rewards program.  Unfortunately, it has not operated as smoothly as it seems like it should be! 

The rewards program was revamped as of February 26th, 2020, and the update to the app seems to be causing problems for many customers.  

Why is my Tim Hortons app not working?

Have you seen an error similar to the one below after updating your Tim Hortons app?

Unfortunately, this has happened to many customers, myself included!  At first, I tried a few things, and nothing seemed to work. 

Ultimately I deleted the app from my Smartphone and then reinstalled it directly from the app store.  Removing the app completely and then reinstalling it this way worked for me. I now have the correct balance of money and reward points in my account.  

If you are still having issues, I suggest deleting the Tim Hortons app entirely from your Smartphone.  Then go through the app store to reinstall it, complete with the latest updates and all. 

Hopefully, that will work as well for you as it did for me!  However, if you still see a message that you are out of your home region and cannot earn or redeem points, try this. 

What To Do If You Receive An Error Message In Tim Hortons App

  • Sign in under the registered email address you used when enrolling in the old program.
  • Next, select the “Account” tab in the bottom right-hand corner.
  • Toward the bottom, select the option, “Language and Region.” If you receive an error message in the US, you most likely need to change this to English-USA.  For some reason, many accounts defaulted to Canada with the update.
  • If you cannot change your Language and Region, you will have to create a new account as your old Tim Rewards account was created in the wrong country.  When signing up, enter a new email address and select the USA as your home country. 

Overall I was happy with how the old Tims Rewards program worked.  I have yet to see how easily or quickly I will earn rewards under the new points-based system.

Hopefully, these tips can help you fix Tim Horton’s app errors you see and get you back to earning free rewards!

3 Comments
  1. Not Senior friendly, what else is new!!! I can’t even find how to take your App off my phone. Very disappointing.

  2. I dont understand how to get my rewards

  3. Make it easier for Seniors to use Many of us dont understand your usages.

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