How To Fix Tim Hortons App Errors

This post contains affiliate links where I will earn a commission if you make a purchase. Please read my disclosure policy here.

Changes To The Tim Hortons Rewards Program 

Of course, I am happy that Tim Hortons has a rewards program.  Unfortunately, it has not operated as smoothly as it seems like it should be! 

The rewards program was revamped as of February 26th, 2020, and the update to the app seems to be causing problems for many customers.  

Why is my Tim Hortons app not working?

Have you seen an error similar to the one below after updating your Tim Hortons app?

Unfortunately, this has happened to many customers, myself included!  At first, I tried a few things, and nothing seemed to work. 

Ultimately I deleted the app from my Smartphone and then reinstalled it directly from the app store.  Removing the app completely and then reinstalling it this way worked for me. I now have the correct balance of money and reward points in my account.  

If you are still having issues, I suggest deleting the Tim Hortons app entirely from your Smartphone.  Then go through the app store to reinstall it, complete with the latest updates and all. 

Hopefully, that will work as well for you as it did for me!  However, if you still see a message that you are out of your home region and cannot earn or redeem points, try this. 

What To Do If You Receive An Error Message In Tim Hortons App

  • Sign in under the registered email address you used when enrolling in the old program.
  • Next, select the “Account” tab in the bottom right-hand corner.
  • Toward the bottom, select the option, “Language and Region.” If you receive an error message in the US, you most likely need to change this to English-USA.  For some reason, many accounts defaulted to Canada with the update.
  • If you cannot change your Language and Region, you will have to create a new account as your old Tim Rewards account was created in the wrong country.  When signing up, enter a new email address and select the USA as your home country. 

Overall I was happy with how the old Tims Rewards program worked.  I have yet to see how easily or quickly I will earn rewards under the new points-based system.

Hopefully, these tips can help you fix Tim Horton’s app errors you see and get you back to earning free rewards!

  1. Money did NOT add to my rewards card, but it came OFF my VISA. I lost $50.00! Somewhere and I didn’t even get any food.

  2. I had the same issue with my Tim Hortons app. I deleted and reinstalled the app and it still wouldn’t work. I finally just gave up and went to the store.

  3. Very frustrating. I lost lots of points and a 25$ goft card on my app. I tried to log it and it says error try later, then my screen freezes.
    I have tried to delete the app then reinstall but get the same errors. Now it says that I should try later….which I did but same problems. I just lost my streaks in the hockey pool.

  4. My hockey app won’t pass “Warm up in progress”. So frustrating.

  5. It says the reset password number it sent Me is invalid.

  6. I have a lot of points on my card but I can’t register

  7. Everytime I try to login to Tim Hortons rewards app it does not work I am very Disappointed 😞

  8. Trying to set up an account. Can’t enter my phone number. keeps saying it is invalid.

  9. Reply
    Ken & Mary Joy Lovering February 24, 2022 at 5:44 PM

    We’ve had a rewards card for over a year and it shows 0 balance. I got a Tim’s card with money on it. That doesn’t work either. I think we’ll just go to the local coffee shop from now on. The roll up the rim to win with the roll up cups worked. Not anymore however. Adios.

  10. Having trouble in which is say bummers so I try again but nothing so frustrating

  11. Having a lot of problems with your rewards app. Can’t get into my account to check it. Get a white screen all the time. My friend can’t set up an account. Apparently it won’t accept her e-mail! Can you not fix the app or get a new app. This is very frustrating! Would appreciate any help. Please advise.


    • Hi Laraine! Did you try uninstalling the app and then reinstalling it? That has helped some people get into the app. Also, make sure your phone is updated to the latest software version. I hope you can get it to work. If not, try calling Tim Hortons customer service line: 1-888-601-1616.

  12. Not Senior friendly, what else is new!!! I can’t even find how to take your App off my phone. Very disappointing.

  13. I dont understand how to get my rewards

  14. Make it easier for Seniors to use Many of us dont understand your usages.

    Leave a reply

    WNY Deals and To Dos